Privacy Policy

ORELVAIN orelvain.store | support@orelvain.store Privacy Policy Applicable to: United States & United Kingdom Last updated: May 2026

  1. Introduction Orelvain is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, how we use it, how we share it, and what rights you may have in relation to it.

This policy applies to information collected through orelvain.store and related communications, including order emails and customer support interactions. By using our website or placing an order, you agree to the terms of this Privacy Policy.

  1. Who We Are
  • Store name: Orelvain
  • Website: orelvain.store
  • Contact email: support@orelvain.store
  • Business address: 275 New North Road, London, N1 7AA, United Kingdom
  1. Information We Collect Information You Provide
  • Contact details: name, billing address, shipping address, phone number, and email address
  • Payment information: card details and transaction data, processed securely by certified payment providers; we do not store full card details
  • Account information: username, password, and preferences if you register an account
  • Transaction information: items you view, add to cart, purchase, return, or cancel
  • Communications: messages you send us, including support enquiries

Information Collected Automatically

  • Device information: device type, browser, IP address, and other unique identifiers
  • Usage information: how you navigate and interact with our website, pages visited, and time spent
  • Referring URLs and search terms
  • Cookie and tracking information, where permitted by law and your preferences

Information From Third Parties We may receive information from service providers and business partners who assist us in operating our store, processing payments, preventing fraud, delivering orders, and providing analytics or marketing services.

  1. How We Use Your Information We use the information we collect for the following purposes:
  • To process payments, fulfil orders, arrange shipping, and manage returns
  • To communicate with you regarding your orders, account, and support requests
  • To provide customer service and respond to enquiries
  • To send marketing and promotional communications, where you have opted in or where permitted by law
  • To improve our website, products, services, and customer experience
  • For security, fraud prevention, and dispute resolution
  • To comply with applicable legal, accounting, tax, and regulatory obligations
  1. Sharing Your Information We do not sell personal information in the traditional sense. We may share your information only in the following circumstances:
  • With service providers who perform services on our behalf, such as payment processing, shipping, fulfilment, analytics, fraud prevention, hosting, and IT management
  • With marketing and advertising partners, where permitted by law and subject to your choices
  • With Shopify and other platforms that help operate our online store
  • In connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets
  • Where required by law, court order, or government request
  • Where necessary to protect our legal rights, customers, or business operations

  1. Our Relationship with Shopify Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store, and information submitted through our store may be transmitted to and shared with Shopify and third-party service providers that may be located in other countries. Shopify may process personal information in accordance with its own privacy practices.

  2. Cookies and Similar Technologies Our website uses cookies and similar technologies to enhance your browsing experience. We may use:

  • Essential cookies: required for the website to function, including shopping cart and checkout features
  • Analytics cookies: help us understand how visitors interact with our site
  • Marketing cookies: used to deliver relevant advertisements and measure campaign performance

You can manage cookie preferences through your browser settings or any cookie tools made available on our website. Disabling certain cookies may affect website functionality.

  1. Data Retention We retain personal information for as long as necessary to provide our services and comply with legal obligations. Typical retention periods include:
  • Order records: retained as required for accounting, tax, fraud prevention, and legal purposes
  • Marketing data: retained until you unsubscribe or request deletion, subject to legal exceptions
  • Customer support communications: retained as needed to manage support, disputes, and service quality

When personal data is no longer needed, it will be securely deleted, anonymised, or archived where legally required.

  1. Your Privacy Rights Depending on where you reside, you may have the following rights in relation to your personal data:
  • Right to access: request a copy of the personal information we hold about you
  • Right to deletion: request that we delete your personal data, subject to legal exceptions
  • Right to correction: request correction of inaccurate or incomplete data
  • Right to portability: receive your data in a structured, machine-readable format where applicable
  • Right to object or restrict: object to or restrict certain processing activities where applicable
  • Right to opt out: opt out of targeted advertising, certain data sharing, or the sale of personal information where applicable
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise your rights, contact us at support@orelvain.store. We may need to verify your identity before completing your request.

  1. Additional Rights for UK Residents Under the UK GDPR and Data Protection Act 2018, UK residents have rights including access, rectification, erasure, restriction, objection, portability, and the right not to be subject to certain automated decisions.

If you are not satisfied with how we handle your request, you may lodge a complaint with the UK Information Commissioner's Office (ICO).

  1. Additional Rights for Certain US Residents Depending on your state, you may have additional privacy rights, including the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion or correction; the right to opt out of certain data sharing or targeted advertising; and the right not to be discriminated against for exercising privacy rights.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended, including rights to know, delete, correct, and opt out of sale or sharing of personal information where applicable.

  1. International Data Transfers As an international retailer, your personal information may be transferred to and processed in countries outside your own. Where required, we rely on recognised transfer mechanisms, contractual safeguards, or other lawful bases to protect your personal information.

  2. Security We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These include SSL encryption, secure payment processing via certified providers, and restricted internal access to personal data.

No security system is entirely infallible. We recommend that you do not share sensitive information through unsecured channels.

  1. Marketing Communications We may send you promotional emails about new products or special offers, but only where permitted by law and your preferences. You may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at support@orelvain.store. Transactional emails related to your orders will still be sent regardless of your marketing preferences.

  2. Children's Privacy Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

  3. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version on this page and update the date above. Continued use of our website after any changes constitutes your acceptance of the updated policy.

  4. Contact Us If you have any questions or requests regarding this Privacy Policy, please contact us:

  • Email: support@orelvain.store
  • Website: orelvain.store
  • Business address: 275 New North Road, London, N1 7AA, United Kingdom

Our team is available Monday to Friday and aims to respond within 2 to 3 business days.

Orelvain | orelvain.store | support@orelvain.store

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PRIVACY POLICY — AUSTRALIA

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ORELVAIN

orelvain.store | support@orelvain.store

Privacy Policy

Applicable to: Australia

Last updated: June 2026

  1. Introduction

Orelvain is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, how we use it, how we share it, and what rights you may have in relation to it.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. Who We Are
  • Store name: Orelvain
  • Website: orelvain.store
  • Contact email: support@orelvain.store
  • Applicable region: Australia
  1. Information We Collect

Information You Provide:

  • Contact details: name, billing address, shipping address, phone number, and email address
  • Payment information processed securely by certified payment providers
  • Communications sent to our support team

Information Collected Automatically:

  • Browser type, IP address, pages visited, time spent on site
  • Device type and operating system
  1. How We Use Your Information
  • To process and fulfil your orders
  • To send order confirmations, shipping updates, and customer service communications
  • To improve our website and product offerings
  • To comply with legal obligations under Australian law
  • To send marketing communications (only with your consent; you may opt out at any time)
  1. Sharing Your Information

We do not sell your personal information. We may share it with shipping providers, payment processors, and marketing tools (Meta Pixel, TikTok Pixel) for advertising purposes.

  1. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act and APPs, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
  • Request deletion of your data (subject to legal retention obligations)

Contact: support@orelvain.store

  1. Cookies

We use cookies to improve your browsing experience and for advertising purposes. You may disable cookies in your browser settings.

  1. Contact & Complaints

Email: support@orelvain.store

Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | Phone: 1300 363 992

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PRIVACY POLICY — CANADA

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ORELVAIN

orelvain.store | support@orelvain.store

Privacy Policy

Applicable to: Canada

Last updated: June 2026

  1. Introduction

Orelvain is committed to protecting your personal information and your right to privacy. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canada Anti-Spam Legislation (CASL).

  1. Who We Are
  • Store name: Orelvain
  • Website: orelvain.store
  • Contact email: support@orelvain.store
  • Applicable region: Canada
  1. Information We Collect

Information You Provide:

  • Contact details: name, billing address, shipping address, phone number, and email address
  • Payment information processed securely by certified payment providers
  • Communications sent to our support team

Information Collected Automatically:

  • Browser type, IP address, pages visited, time spent on site
  • Device type and operating system
  1. How We Use Your Information
  • To process and fulfil your orders
  • To send order confirmations, shipping updates, and customer service communications
  • To send marketing communications only with your express or implied consent as required by CASL. You may withdraw consent at any time.
  1. Sharing Your Information

We do not sell your personal information. We may share it with shipping providers, payment processors, and marketing tools (Meta Pixel, TikTok Pixel).

  1. Your Rights Under PIPEDA
  • Know what personal information we hold and how it is used
  • Access your personal information and request corrections
  • Withdraw consent for the collection or use of your data
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca

Contact: support@orelvain.store

  1. Contact & Complaints

Email: support@orelvain.store

Office of the Privacy Commissioner of Canada: www.priv.gc.ca | Phone: 1-800-282-1376