Terms of Service

ORELVAIN orelvain.store | support@orelvain.store Terms of Service Applicable to: United States, United Kingdom, Australia & Canada Last updated: May 2026

  1. Agreement to Terms Welcome to Orelvain. By accessing or using our website orelvain.store, creating an account, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy, Refund Policy, and Shipping Policy, which are incorporated by reference.

Please read these Terms carefully before using our website. If you do not agree, please do not place any orders or use our services. We reserve the right to update these Terms at any time. Continued use of the website after any changes constitutes your acceptance of the updated Terms.

  1. About Us Orelvain is an online retailer serving customers in the United States, United Kingdom, Australia, and Canada, offering fashion, lifestyle, and related consumer products.
  • Store name: Orelvain
  • Website: orelvain.store
  • Contact email: support@orelvain.store
  • Business address: 275 New North Road, London, N1 7AA, United Kingdom

Our store is powered by Shopify, a trusted e-commerce platform providing a secure and reliable shopping experience.

  1. Eligibility By using our website, you confirm that:
  • You are at least 18 years of age, or the age of majority in your jurisdiction
  • You have the legal capacity to enter into a binding agreement
  • You are not prohibited from purchasing our products under any applicable law
  • You will use our website only for lawful purposes and in accordance with these Terms

If you are under 18, you may only use our website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

  1. Account Registration You may be required to create an account to access certain features. By registering, you agree to:
  • Provide accurate, current, and complete information
  • Keep your login credentials secure and confidential
  • Notify us immediately of any suspected unauthorised access
  • Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent use.

  1. Products and Availability We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. Product images are for illustrative purposes only and may not exactly represent the final item.

We make every effort to ensure that product descriptions, images, and pricing are accurate. In the event of an error, we reserve the right to correct it and, where applicable, cancel any affected orders.

  1. Pricing and Payment Prices may be displayed in United States Dollars (USD), British Pounds (GBP), or another supported currency depending on your region and store settings. Prices are subject to change without notice.

Prices may not include applicable taxes, duties, customs fees, or shipping fees unless clearly stated. These charges will be calculated and displayed at checkout where applicable.

By placing an order, you authorise us to charge the full amount, including product price, shipping, and applicable taxes, to your selected payment method. We accept major credit and debit cards and other options available at checkout. If your payment is declined, your order will not be fulfilled.

  1. Orders and Confirmation Placing an order constitutes an offer to purchase the selected products. Your order is confirmed only upon receipt of an order confirmation email. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including cases involving:
  • Pricing or product description errors
  • Suspected fraudulent activity
  • Stock unavailability after payment
  • Failure to meet eligibility requirements

If your order is cancelled after payment, you will receive a refund to your original payment method.

  1. Shipping and Delivery We ship to the United States and the United Kingdom. Estimated delivery times are:
  • United States: 7 to 15 business days from dispatch
  • United Kingdom: 7 to 14 business days from dispatch

Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors beyond our control. For full details, please refer to our Shipping Policy.

  1. Returns and Refunds Our Refund Policy governs all returns and refunds. Key points include:
  • United Kingdom customers have a statutory 14-day right to cancel for most online purchases.
  • We offer a 30-day return window from delivery for eligible items.
  • Return shipping costs for change-of-mind returns are generally the customer's responsibility.
  • Refunds are issued to the original payment method after approval.

For full details, please refer to our Refund Policy.

  1. Intellectual Property All content on our website, including text, images, logos, graphics, product descriptions, and design elements, is the property of Orelvain or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content for commercial purposes without our prior written consent.

  2. Prohibited Uses By using our website, you agree not to:

  • Use the site for any unlawful purpose or in violation of these Terms
  • Submit false, fraudulent, or misleading information
  • Attempt to gain unauthorised access to any part of our systems
  • Use bots, scrapers, or automated tools to extract data from our website
  • Engage in any activity that disrupts or damages our website infrastructure
  • Resell or commercially exploit products without our written consent

  1. Disclaimer of Warranties Our website and services are provided on an "as is" and "as available" basis, without warranties of any kind to the fullest extent permitted by law. We do not warrant that our website will be uninterrupted, error-free, secure, or free from harmful components.

  2. Limitation of Liability To the fullest extent permitted by applicable law, Orelvain shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the specific order giving rise to the claim.

Nothing in these Terms limits rights that cannot be excluded or restricted under applicable consumer protection law.

  1. Governing Law United Kingdom For customers based in the United Kingdom, these Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your location require otherwise.

United States For customers based in the United States, these Terms are governed by applicable laws in the United States and any mandatory consumer protection laws in your state of residence.

  1. Changes to These Terms We reserve the right to modify these Terms at any time. We will update the date at the top of this page and encourage you to review them periodically. Continued use of the website after changes constitutes acceptance of the updated Terms.

  2. Contact Us If you have any questions about these Terms of Service, please contact us:

  • Email: support@orelvain.store
  • Website: orelvain.store
  • Business address: 275 New North Road, London, N1 7AA, United Kingdom

Our team is available Monday to Friday and aims to respond within 2 to 3 business days.

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TERMS OF SERVICE — AUSTRALIA

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ORELVAIN | orelvain.store | support@orelvain.store

Terms of Service — Applicable to: Australia

Last updated: June 2026

  1. Agreement

By accessing orelvain.store or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

  1. Products

All products are subject to availability. Product images are illustrative; minor variations may occur.

  1. Pricing

Prices for Australian customers are in Australian Dollars (AUD) and include GST where applicable. Your order price is confirmed at the time of purchase.

  1. Orders & Payment

By placing an order, you confirm payment information is accurate. We accept major credit/debit cards and PayPal.

  1. Consumer Guarantees

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). You are entitled to consumer guarantees including the right to a remedy if products are faulty or not as described.

  1. Limitation of Liability

To the fullest extent permitted by Australian law, Orelvain's liability is limited to the purchase price of the product in question.

  1. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

  1. Contact: support@orelvain.store | orelvain.store

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TERMS OF SERVICE — CANADA

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ORELVAIN | orelvain.store | support@orelvain.store

Terms of Service — Applicable to: Canada

Last updated: June 2026

  1. Agreement

By accessing orelvain.store or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

  1. Products

All products are subject to availability. Product images are illustrative; minor variations may occur.

  1. Pricing

Prices for Canadian customers are in Canadian Dollars (CAD). Applicable taxes (GST/HST/PST/QST) are calculated at checkout based on your shipping province. Your order price is confirmed at the time of purchase.

  1. Orders & Payment

By placing an order, you confirm payment information is accurate. We accept major credit/debit cards and PayPal.

  1. Consumer Protection

Orelvain complies with applicable Canadian consumer protection legislation including provincial acts. Nothing in these Terms limits your rights as a consumer under Canadian law.

  1. Taxes

Applicable Canadian federal and provincial taxes will be added at checkout based on your shipping province.

  1. Limitation of Liability

To the fullest extent permitted by Canadian law, Orelvain's liability is limited to the purchase price of the product in question.

  1. Governing Law

These Terms are governed by the laws of Ontario, Canada. Disputes are subject to the exclusive jurisdiction of the courts of Ontario.

  1. Contact: support@orelvain.store | orelvain.store