Refund Policy

ORELVAIN orelvain.store | support@orelvain.store Refund Policy Applicable to: United States, United Kingdom, Australia & Canada Last updated: May 2026

  1. Overview At Orelvain, we want you to feel confident in every purchase. This Refund Policy explains the conditions, timeframes, and process for returns and refunds for orders delivered within the United States and the United Kingdom.

By placing an order on orelvain.store, you agree to the terms described in this policy. Nothing in this policy affects any statutory rights you may have under applicable consumer protection laws.

  1. United Kingdom - Statutory Right to Cancel For customers in the United Kingdom, you have the right to cancel your order within 14 days of receiving it, for any reason and without providing a justification. This is your legal cooling-off period for most online purchases.

To exercise this right, you must notify us of your intention to cancel within 14 days of delivery by contacting us at support@orelvain.store. You then have a further 14 days from the date of notification to return the item to us.

Once we receive the returned item or acceptable proof of return, and confirm that the item meets the return conditions below, we will process your refund in accordance with applicable law.

  1. United States - Return Window For customers in the United States, Orelvain offers a 30-day return window from the date of delivery, subject to the return eligibility conditions in this policy.

This commercial return window applies unless a longer period is required by applicable law.

  1. Our Extended Returns Window In addition to any legal rights that apply, Orelvain offers a 30-day return window from the date of delivery for customers in the United States and the United Kingdom. This gives you additional time to request a return if you change your mind.

  2. Return Eligibility To qualify for a return, items must meet the following conditions:

  • Be in new, unused, and unworn condition
  • Include all original packaging, tags, and accessories
  • Be free from stains, odours, alterations, or customer-caused damage

Items that do not meet these conditions may be refused or returned to the customer at the customer's expense.

Non-Returnable Items All Orelvain products are eligible for return, provided they meet the conditions above. If a specific product is non-returnable due to hygiene, personalisation, final sale, or another lawful reason, this will be clearly stated on the product page before purchase.

  1. How to Start a Return To initiate a return, please contact our team at support@orelvain.store with the following information:
  • Your full name
  • Your order number
  • The item(s) you wish to return
  • The reason for your return request

Once your request is reviewed and approved, we will send you return instructions. Please do not send items back without prior authorisation from our team. Unauthorised returns may not be processed.

  1. Return Shipping Costs Change of Mind Returns If you are returning an item because you have changed your mind, the cost of return shipping is your responsibility unless otherwise required by law or expressly offered by Orelvain.

We strongly recommend using a tracked shipping service, as Orelvain is not responsible for returns lost or damaged in transit.

Defective, Damaged, or Incorrect Items If you are returning an item because it is faulty, damaged upon arrival, or different from what you ordered, Orelvain will cover the cost of return shipping where required. In such cases, we may provide a prepaid return label or an alternative return solution after approving your request.

  1. Refunds Once we receive and inspect your returned item, we will notify you by email of the outcome. If your return is approved:
  • Your refund will be issued to the original payment method used at checkout.
  • Refunds are usually processed within 7 business days of receiving and approving the returned item.
  • Processing times may vary depending on your bank, card provider, or payment platform.

We do not charge restocking fees on approved returns.

Partial Refunds A partial refund may be issued in the following circumstances:

  • Items returned with visible signs of use or missing original packaging
  • Items returned after the 30-day return window, approved in writing by our team on an exceptional basis
  • Situations where a deduction is permitted by applicable law
  1. Defective or Incorrect Items If you receive a damaged, incomplete, defective, or incorrect item, please contact us within 7 days of delivery at support@orelvain.store. Include your order number, photos or video of the issue, and a brief description.

Once confirmed, you may choose one of the following:

  • A free replacement dispatched at no additional cost; or
  • A full refund to your original payment method.

For United Kingdom customers, if faulty goods are reported after 30 days but within 6 months of delivery, we may first offer a repair or replacement. If neither is possible or satisfactory, a refund may be issued in accordance with applicable UK consumer law.

  1. Order Cancellations Orders may be cancelled only before they have been dispatched. Please contact us immediately with your order number if you wish to cancel.

After dispatch, the order must follow the standard return process once delivered. Cancellation requests submitted after dispatch may not be accepted.

  1. Your Consumer Rights United Kingdom Your statutory rights under UK consumer law, including rights relating to cancellation, faulty goods, and misdescribed goods, are not affected by this policy.

United States Consumer rights may vary by state. This policy does not limit any rights you may have under applicable federal, state, or local consumer protection laws.

  1. Contact Us For any questions about this Refund Policy, please contact us:
  • Email: support@orelvain.store
  • Website: orelvain.store
  • Business address: 275 New North Road, London, N1 7AA, United Kingdom

Our team is available Monday to Friday and aims to respond within 2 to 3 business days.

Orelvain | orelvain.store | support@orelvain.store

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REFUND & RETURN POLICY — AUSTRALIA

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ORELVAIN

orelvain.store | support@orelvain.store

Refund & Return Policy

Applicable to: Australia

Last updated: June 2026

Our Commitment

At Orelvain, your satisfaction is our priority. In addition to our standard return policy, your purchase is protected by the Australian Consumer Law (ACL), which provides automatic consumer guarantees that cannot be excluded.

30-Day Return Policy

We offer a 30-day return window from the date of delivery for change-of-mind returns, provided:

  • The item is in its original, unworn condition
  • Tags and original packaging are intact
  • Proof of purchase is provided

To initiate a return, contact us at support@orelvain.store.

Return Shipping

  • Change-of-mind returns: Free return shipping within Australia
  • Faulty or incorrect items: We cover all return shipping costs

Refund Process Refunds are processed to the original payment method within 5–10 business days of receiving the returned item.

Your Rights Under Australian Consumer Law (ACL) Under the ACL, you are entitled to a refund, replacement, or repair if a product:

  • Has a major fault or defect
  • Does not match the description provided
  • Is not fit for its intended purpose
  • Does not meet acceptable quality standards

These rights apply regardless of our store policy and cannot be limited or excluded.

For ACL-related concerns, you may also contact: Australian Competition and Consumer Commission (ACCC) Website: www.accc.gov.au | Phone: 1300 302 502

Non-Returnable Items

  • Items showing signs of wear or damage caused by the customer
  • Items returned after the 30-day window (unless covered by ACL guarantees)

Contact: support@orelvain.store | orelvain.store

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REFUND & RETURN POLICY — CANADA

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ORELVAIN

orelvain.store | support@orelvain.store

Refund & Return Policy

Applicable to: Canada

Last updated: June 2026

Our Commitment

At Orelvain, your satisfaction is our priority. We stand behind the quality of our products and offer a straightforward return process for Canadian customers.

30-Day Return Policy

We offer a 30-day return window from the date of delivery, provided:

  • The item is in its original, unworn condition
  • Tags and original packaging are intact
  • Proof of purchase is provided

To initiate a return, contact us at support@orelvain.store.

Return Shipping

  • Change-of-mind returns: Free return shipping within Canada
  • Faulty or incorrect items: We cover all return shipping costs

Refund Process Refunds are processed to the original payment method within 5–10 business days of receiving the returned item. Original shipping costs are refunded if the return is due to a defect or error on our part.

Faulty or Defective Products If your product arrives damaged or defective, contact us within 30 days of delivery with photos of the issue. We will offer a full refund, replacement, or store credit at no cost to you.

Non-Returnable Items

  • Items showing signs of wear or damage caused by the customer
  • Items returned after the 30-day window

Contact: support@orelvain.store | orelvain.store