Shipping policy
Orelvain
orelvain.com | support@orelvain.store
Shipping Policy
Applicable to: United States, United Kingdom, Australia & Canada
Last updated: May 2026
1. Overview
At Orelvain, we are committed to delivering your order safely and as promptly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders to customers in the United States, United Kingdom, Australia, and Canada.
By placing an order on orelvain.com, you agree to the terms described in this policy.
2. Where We Ship
We currently deliver to the following regions:
- United States
- United Kingdom - England, Scotland, Wales, and Northern Ireland - Australia - Canada
We do not ship to P.O. Boxes, freight forwarding addresses, or addresses outside the regions listed above unless expressly confirmed by our support team before purchase. If you are unsure whether we deliver to your location, please contact us before placing your order.
3. Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
You will receive an order confirmation email after purchase and a separate dispatch confirmation with tracking details once your order has been shipped.
4. Estimated Delivery Times
Once dispatched, estimated delivery times are as follows:
- United States: 7 to 15 business days from dispatch
- United Kingdom: 7 to 14 business days from dispatch
These timeframes are estimates only and run from the date of dispatch, not the date of order. Actual delivery may vary depending on your location, carrier conditions, customs processing, public holidays, or seasonal demand.
5. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order details. Any applicable shipping fees will be clearly displayed before you confirm your purchase.
Shipping costs are non-refundable unless the return is due to an error on our part or a defective, damaged, or incorrect item.
6. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to monitor your shipment. Please allow up to 48 hours for tracking information to become active.
If you have not received tracking information within 5 business days of placing your order, please contact us at support@orelvain.com.
7. Customs, Duties, and Taxes
Orders may be subject to applicable duties, taxes, customs fees, or import charges imposed by the destination country or local authority. These charges are the responsibility of the customer unless otherwise stated at checkout.
- Orelvain has no control over customs delays or additional charges.
- Refusal to pay applicable duties or taxes may result in the package being returned or destroyed; refunds may not be available in such cases.
- We recommend checking your local import regulations before placing an order.
8. Shipping Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:
- Customs clearance procedures
- Carrier disruptions or high-volume periods
- Severe weather or natural events
- Public holidays in the country of origin or destination
- Incorrect or incomplete shipping address provided at checkout
If your order is significantly delayed, please contact us at support@orelvain.com. For United States customers, if we are unable to ship within the stated or legally required timeframe, we will notify you and provide the appropriate options, which may include consent to a revised shipping date or a refund for the unshipped order.
9. Incorrect or Incomplete Shipping Address
Please ensure your shipping address is accurate and complete before confirming your order. Orelvain is not responsible for packages lost or delayed due to:
- Incorrect address details
- Missing apartment, unit, suite, or floor numbers
- Errors made during checkout
If a package is returned to us due to an incorrect address, the customer may be responsible for any reshipping costs. If you notice an error in your address, contact us immediately. We will do our best to update it before dispatch, but we cannot guarantee changes once the order has been shipped.
10. Lost or Delayed Packages
If your order appears lost or shows no tracking updates for more than 10 business days, please contact us at support@orelvain.store. We will work with the carrier to investigate.
If your package is confirmed as lost, you may choose one of the following:
- A free replacement dispatched at no additional cost; or
- A full refund to your original payment method.
11. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at support@orelvain.store with your order number, clear photos or videos of the damage, and a brief description. We will review your case and offer a replacement or full refund where appropriate.
12. Order Cancellation
Orders may be cancelled only before they have been dispatched. To request a cancellation, contact us as soon as possible with your order number.
Once dispatched, an order cannot be cancelled. You may request a return after delivery in accordance with our Refund Policy.
13. Contact Us
If you have any questions about your shipment or this policy, please contact us:
- Website: orelvain.store
- Email: support@orelvain.store
- Business address: 275 New North Road, London, N1 7AA, United Kingdom
Our team is available Monday to Friday and aims to respond within 2 to 3 business days.
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SHIPPING POLICY — AUSTRALIA
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Orelvain | orelvain.store | support@orelvain.store
Shipping Policy — Applicable to: Australia
Last updated: June 2026
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
2. Delivery Timeframes
- Standard Shipping: 7–14 business days
- Express Shipping: 4–7 business days
Delivery times are estimates and may vary due to customs, carrier delays, or public holidays.
3. Shipping Costs
- Free standard shipping on all orders to Australia
- Express shipping available at checkout (fee applies)
4. Tracking
All orders include tracking. You will receive a tracking number by email once your order has been dispatched.
5. Customs & Duties
Orders shipped to Australia may be subject to customs duties or import taxes depending on the declared value. These charges are the responsibility of the customer.
For more information: Australian Border Force — www.abf.gov.au
6. Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, contact us at support@orelvain.store.
Contact: support@orelvain.store | orelvain.com
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SHIPPING POLICY — CANADA
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Orelvain | orelvain.store | support@orelvain.store
Shipping Policy — Applicable to: Canada
Last updated: June 2026
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
2. Delivery Timeframes
- Standard Shipping: 7–14 business days
- Express Shipping: 4–7 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or Canadian public holidays.
3. Shipping Costs
- Free standard shipping on all orders to Canada
- Express shipping available at checkout (fee applies)
4. Tracking
All orders include tracking. You will receive a tracking number by email once your order has been dispatched.
5. Customs & Duties
Orders shipped to Canada may be subject to customs duties, import taxes, or GST/HST depending on the province and declared value. These charges are the responsibility of the customer.
For more information: Canada Border Services Agency (CBSA) — www.cbsa-asfc.gc.ca
6. Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, contact us at support@orelvain.store.
Contact: support@orelvain.store | orelvain.store